The Role of Management - Joel Spolsky

Joel Spolsky's article at Inc.com

Three stories: Juno, Microsoft, and Fog Creek
Bonus: GE Durham Engine Plant

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For a company of Juno's size -- it had about 150 employees at the time - there seemed to be a disproportional number of managers.

I noticed too many situations in which members of top management happily issued an executive fiat even though they were the least qualified to make a decision. I'm not saying that they were stupid, mind you. Most of the managers at Juno were quite smart. But they had hired even smarter people to work for them: people with advanced degrees, raw intellectual firepower, and years of experience. And these people would work on a problem for a long time, come up with a pretty good solution, and then watch in surprise as their bosses overruled them. Executives who did not have specific technical knowledge and who had not studied a problem in depth would swoop down and issue some random, uninformed decree, and it would be implemented - often with farcical results.

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A bit of Redmond lore: Two software designers got into a debate over how something should be implemented. The question was highly technical. They couldn't reach agreement, so they went to their boss, a guy named Mike Maples, who was the vice president in charge of the applications division.

"What do I know about this?" he yelled at them. "Of the three people in this room, I'm the one who knows the least. You guys have been hashing this out for hours. I'm the last person who should be deciding. Work it out."

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And frankly, people here seem to be happier with a little bit of middle management. Not middle management that's going to overrule the decisions they make on their own. Not symbolic middle management that only makes people feel important. But middle management that creates useful channels of communication. If my job is getting obstacles out of the way so my employees can get their work done, these managers exist so that, when an employee has a local problem, there's someone there, in the office next door, whom they can talk to.