Wednesday, April 8, 2009

Doing the "Impossible"

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People react to being told “it’s not possible” in a variety of ways, and not all those ways are productive. To get around the brick walls which large corporations, bureaucracies and other social organisms put in our way, it is important to:
  1. Calm down, smile and remain polite to maintain any chance of success
  2. Become a human being rather than a faceless number
  3. Be persistent to grind away the brick wall
  4. Be prepared to lose, to expand your freedom of thought and action
  5. Be clear about your objective so you can be flexible about how to achieve it
  6. Find who can, since often the first person you speak to cannot help
  7. Take an active part in making things happen more efficiently
  8. Make the other person feel good about helping you so that they are more likely to help you
  9. Don’t relax this stance until it’s over, it’s easy to snatch defeat from the jaws of victory.
I am particularly struck by the first suggestion:

You cannot win this kind of battle through anger. The very first thing to do is to observe that you are angry, and calm yourself down. Acknowledge your anger, and put it aside for later. There’ll be plenty of time for cursing the system that put these problems in your way later, after you’ve removed these obstacles. The surest way to guarantee that you won’t get your way is to get angry. Angry people are always wrong, and they’re rarely worth helping or cooperating with.

And the eighth:

It is much more effective to present the situation in such a way that the person who can help you will feel that they are doing something Good by helping you.

1 comment:

wooden said...

No no... angry ppl are often wrong, but they always get what they want, especially if they make a sense in the store.